It is a Text Broadcast System in partnership with Smart Communications that helps disseminate information and collect feedback through a customized text message. Customized text message similar with the text messages from NDRRMC.

Currently, only the community members registered by the Content Providers of the various functional divisions of the regional office. In the future, we may include all DepEd personnel in the region.

Anyone who wishes to send a text message may do so. All they need to know is the feedback keyword of the concerned office they wish to send.

A: These are codes pre-assigned to a functional division or unit/section.

When sending a message, make sure you have the correct feedback keyword and follow the syntax. Send it to 744433767.

• To send a message to Payroll Services Unit:

<feedback keyword><space><Name>/<Employee No.>/<Station Code>/<Division Office><space><your message>

Example: r7psufeedbk Juan Dela Cruz/123456/001/Bohol Good AM. There is an overdeduction in my salary. Kindly check. Thank you.

• To send a message to the Finance Division:

<feedback keyword><space><Name>/<Division Office><space><your message>

Example: r7fdfeedbk Juan Dela Cruz/Cebu City Good AM. Have you downloaded the funds for Asatidz? Thank you.

• To send a message to Quaity Assurance Division:

<feedback keyword><space><name>/ <school>/<school id>/<division office> <your message>

Example: r7qadfeedbk Juan Dela Cruz/Region Private School/342586/Cebu City Good AM. What is the status of our request for renewal?

• To send to the other offices in the region, get the appropriate feedback keyword and follow the syntax below:

<feedback keyword><space><Name>/<Division Office><space><your message>

Yes. Please visit the regional website for helpful infographics about Info-Text (https://region7.deped.gov.ph/online-help-desk/info-text-system/).

Yes. One peso (₱1.00) is deducted from your load for every message sent regardless of network.

It is an internet dependent tool using Google Forms that allows DepEd personnel of Region VII to send inquiries and reports to the regional office.

Online Helpdesk is accessible via the regional website.

1. In your browser, key in https://region7.deped.gov.ph.
2. Once in, go to the Helpdesk auxiliary tab.
3. Click Online Helpdesk Form.
4. A form will be opened in a new tab.

Yes. The requestor must have a DepEd email (youremail@deped.gov.ph). This is to properly identify that the requestor is a bonafide member of the agency.

Please contact your Information Technology Officer (ITO). He/She will create your email account once Personnel Section confirms that you are a qualified DepEd personnel.

Currently, we have Admin Services, QAD Services, and Submission of Reports. Additional services will be available in the updated version of the tool.

• Admin Services
  • Payroll Services
    • Request for Payslip
    • Inquiry
  • Authority to Travel
• QAD Services
  • Request for Temporary Permits
  • Request for Renewal Permits
  • Request for Government Recognition
• Submit Reports

Your contact details are essential so that the regional personnel can respond/reach out to you for updates related to your transaction.

Duly signed office reports required or requested by the Region.

Yes. The system allows only one (1) PDF file of up to 10GB.

Combine all files into one PDF file. Ensure that it is not more than 10GB.

After you click submit, an automated email containing your Ticket Number will be sent to the email address you provided in the form. Visit the regional website (https://region7.deped.gov.ph). Go to Helpdesk and click on Track Your Request. Search the status of your transaction using the Ticket Number provided in the email.

If your request is set to PENDING, it means that there is an information or file that is missing or lacking. The personnel-in-charge of your request will notify you of the details.

No. Please send a reply to the email sent to you by the person-in-charge. Explain or attach the lacking requirement. DO NOT file another request.

It either means that the appropriate office to address your concern is the Schools Division Office (SDO) or the Region needs an endorsement or action from the SDO. In this case, please contact the SDO for follow-up.

It means that your concern can be best addressed by the appropriate functional division.

Payslips are given every month to teachers and division personnel through SDOs. Please check with your SDO.

We use a special paper to print payslips. Re-printing it incurs time and resources. Because of this, the region requires a certification from the school head and attestation from the Division Administrative Officer stipulating the purpose of the request for payslip. Depending on the reason and the nature of the request, the Payroll Services Unit may or may not grant your request.